Posts Tagged ‘jobs’

  • 18 May

    Posted by
    Ralph


    Category

    Collections Agent – Banking

    0

    In partnership with its client Careers Register is seeking Collections Agents for a 12 month contract based in Dublin City Centre.

    Working in a fast-paced and dynamic environment, the role of the Credit Control / Mortgage Collections Agent is to manage arrears calls/queries, follow-up with internal and external customers and deliver expected telephony service standards at all times.

    Key Responsibilities

    • Reviewing customer accounts to determine the most appropriate course of action
    • Ensuring system data/records are kept up to date through accurate data checking and database management
    • Liaise with clients and colleagues to ensure timely resolution of complex queries using own initiative and escalating as appropriate
    • Adhere to policies and procedures in relation to all aspects of the role and ensure compliance with all relevant legislation at all times

    Requirements

    • Previous collections experience is a must
    • QFA , Certificate in Mortgage Practice or QFA Loans and Regulation is desirable
    • Excellent communication, interpersonal and organisational skills are required
    • Previous phone based banking experience is highly desirable
    • You must be target focused and with strong team work skills

    For more information please contact Michelle Earley at Careers Register

     

     

     

    Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7078875

  • 18 May

    Posted by
    Ralph


    Category

    Customer Service Associate

    0

    Customer Service specialist required for large multinational company in Cork. This is a long term contract which requires fluency in German. Minimum of 1 year’s customer service or call centre experience also required.

    RESPONSIBILITIES:

    • Manage manual orders received through phone, fax, email
    • Enter orders in SAP
    • Run interfaces with LSP and ensure orders have been integrated in SAP (IDOC)
    • Manage, track and resolve Tier 1 disputes and route to local affiliates when required
    • Be able to identify product complaint and adverse events and route to local affiliates
    • Liaise with external partners including logistic service providers
    • Manage replenishment activities
    • Control inventory interfaces with LSP
    • Control inventory movements done by LSP and reconcile SAP with LSPs inventory levels
    • Execution of operational matrics and SLA reporting
    • Liaise with internal contacts including Finance, Sales and Marketing and Distribution
    • Liaise with external partners including logistic service providers
    • Act as a power user for O2C customer service processes
    • Propose and implement standardisation for customer service processes

    PROFESSIONAL QUALIFICATIONS

    • Graduate or 2 years relevant experience

    EXPERIENCE

    • Min 1 years of customer service/calls centre experience

    KEY SKILLS/CORE COMPETENCIES

    • Demonstrate strong interpersonal, written and oral communication skills
    •  Attention to Detail
    • Capable of problem solving
    •  Second Fluent European Language is essential
    • Work well under pressure
    • Proficient with Microsoft Office software (EXCEL, WORD, etc.)
    • Ability to develop good relationships with various levels of personnel in company Financial organization, Affiliate organization, third party service providers, and external auditors

    Please note that your responsibilities may change depending on the business requirement.

     

    For further Information on this role, please contact Seamus on 021 4809118 or email  

    For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland, please visit our website at www.collinsmcnicholas.ie

    Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7079761

  • 18 May

    Posted by
    Ralph


    Category

    Customer Service Agent (Danish)

    0

    Customer Service Agent (Italian)

    FRS Recruitment are currently recruiting Customer Service Agent’s with fluent Italian

    This is an excellent opportunity for Italian Speaking candidate’s with customer service experience to work in a innovative and dynamic environment.

    Functions

    To provide a high standard of customer service to prospective customer’s

    Ensure you can offer a high level of expertise through embracing the client brand

    Adhere to pre-agreed processes whilst continually looking for ways to enhance the customer’s experience

    Continuously build on your existing knowledge in order to meet and exceed targets

    Candidates must have the following experience;

    Fluent Italian Speaker

    Fluent written and spoken English

    At least 6 months in a customer service or sales environment essential

    A genuine interest in working in a target driven environment

    Excellent communication skills both written and verbal

    Ability to multitask and to work on own initiative

    A understanding of the importance of brand promotion

    Salary and Benefit’s

    Competitive Salary

    Benefits include;

    Performance Related Pay and annual reward ceremonies

    Apply for this job today or you can call Caillene Loughnane in FRS Recruitment on +353 (0) 50531177 or e-mail to

     

    Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7083461

  • 18 May

    Posted by
    Ralph


    Category

    Customer Service Outbound Rep. Banking 26K

    0

    My client a highly progressive and forward thinking Banking Organisation based in Dublin 2 is seeking to hire 2 candidates to work within the Customer Care Team as an Outbound Agent.

    You will be tasked with working on specified outbound campaigns in line with SLA as well as completing follow up tasks such as correspondence and general administration

     

    Duties will include but are not limited to:

    • Provide prospective customers with information about the Direct Bank’s investment products and services.
    • Convert prospects into customers by completing outbound calls and recognising ‘buy signals’.
    • Completing outbound calls by following up on leads generated.
    • Handle any customer queries and complaints in a professional, courteous and helpful manner.
    • Handle administrative processing of account applications and follow up activities.
    • Ensure prompt and accurate processing of all fulfilment activities that arise from customer contacts and/or direct marketing campaigns.
    • Working closely with the wider organisation – Operations and Marketing

     

    The ideal candidate will have:

    • 2 – 3 years experience in an Outbound Customer Service role within Banking or Financial Services
    • Ideally have or be working towards QFA ( Regulation and Investments)
    • Excellent communication skills
    •  

    Hours of work: Monday – Friday between 8am – 7pm

    Salary: 26K

     

    This is an excellent opportunity to grow and develop your career with a very progressive environment. It is initially a 6 month contract with a view to an extension or permanency depending on the right candidate.

     

    Contact for this role: Vanessa McKay

    Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7079729

  • 18 May

    Posted by
    Ralph


    Category

    Personal Lines Executive

    0

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    Executive Connections are one of Dublin’s leading and longest established recruitment agencies in Dublin. Since our foundation in 1991 we have established a reputation of excellence. We play host to some of the most prestigious, private and voluntary organisations. Our divisions reflect our diversity within the following sectors, Accountancy, Banking, Commercial, IT, Executive Search and FlexExec our temporary contracts and interim division. We have hundreds of live jobs across our divisions. Our teams of highly professional recruiters understand your needs as a job seeker and welcome the opportunity to assist you in sourcing that perfect job. We supply you with salary benchmarking, interview coaching, CV writing and interview preparation.

    People are our business…

    Our Client is currently looking for a Personal Lines – New Business Executive for their offices based in Naas Kildare, Cashel or Thurles.

    The candidate must have:

    • CIP qualified or working towards qualification
    • At least 6 months personal lines experience
    • Ideally from an insurance brokerage
    • The ideal individual will have Relay experience

    The responsibilities of the role include:

    • Deal with all queries on quotes, cover and Policy Conditions
    • Handle incoming calls and have an ability to identify customer requirements and match insurance products to the client’s needs
    • Ability to close sales as opportunities arise during the course of a call with customers
    • Process adjustments on existing policies
    • Ensure that customers receive a timely response to their query within the agree timeframe
    • Proactively manage and process renewals and ensure a high retention level for existing clients
    • Issuing motor and home insurance quotes on both an inbound and outbound basis
    • Cross selling Insurance Products
    • Meet and exceed targets

     

    If you have the qualities listed above and you are seeking a career in a highly dynamic and fast paced environment please get in touch. If you enjoy working in a strong team and possess strong negotiation skills and organisational and time management skills this job is for you.

    Salary for this role is negotiable.

    To hear more about this role or any of the other roles Executive Connections are advertising, do not hesitate to get in touch with Emma Garrigan, Recruitment Consultant on +353-1-6618740 or email me at

    If this role does not fit your background, we are also currently seeking candidates for the following roles: Audit Senior; Healthcare Consultant; Fund Accountant; Corporate Recoveries Manager; Audit Financial Services; Internal Audit; Financial Accountant; Solvency II Regulatory Manager; Audit Director; Regulation Manager; Operational Cost Accountant; Financial Services Manager; Assistant Financial Controller; Project Accountant; Team Leader- Credit Control Department; Assistant Accountant; Senior Accountant; Management Accountant. We are currently working with clients in the Banking, Finance and Big 4 Top 10 Practices. We would be delighted to assist you with your next professional career move.

    Voted best financial accountancy recruitment agency

     

    Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7077427

  • 17 May

    Posted by
    Ralph


    Category

    Junior Japanese Analyst

    0

     

    Matrix Recruitment is working closely with a company in Mayo in the recruitment of a Junior Japanese Analyst.

     

     

    Essential Criteria: 
     

    • 3rd level Degree
    • Minimum of 3 years post qualification relevant experience
    • Background in Quality advantageous
    • Strong working knowledge of the internet and social media trends
    • Proficiency in Microsoft Office with a particular emphasis on Microsoft Excel
    • Strong research and analytical skills
    • Strong time management and organisation skills

     

     Key Accountabilities:

    The successful candidate will have responsibility for researching and understanding how users interact with global search engines.

     

    This will involve:

    • Designing, implementing and measuring the results of quality improvement programs.
    • Conducting root cause analysis of performance issues and developing corrective action improvement plans
    • Providing reports and recommendations to management
    • Developing web based training materials to support performance improvement processes

     

     

    Interested candidates should contact Evelyn Moran on 091 744580 or email your CV in confidence where it will be given immediate attention.

     

    Matrix Recruitment Group is committed to providing a professional service where all CV’s are kept confidential and will not be submitted to any clients without candidate’s knowledge or consent.

    Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7083492

  • 17 May

    Posted by
    Ralph


    Category

    IT Quality Analyst

    0

     

     

    Matrix Recruitment is working closely with a company in Mayo in the recruitment of a Performance and Quality Analyst.

     

     

    Essential Criteria:

    • 3rd level Degree
    • Minimum of 3 years post qualification relevant experience
    • Background in Quality advantageous
    • Strong working knowledge of the internet and social media trends
    • Proficiency in Microsoft Office with a particular emphasis on Microsoft Excel
    • Strong research and analytical skills
    • Strong time management and organisation skills

     

    Key Accountabilities:

    The successful candidate will have responsibility for researching and understanding how users interact with global search engines.

    This will involve:

    • Designing, implementing and measuring the results of quality improvement programs.
    • Conducting root cause analysis of performance issues and developing corrective action improvement plans
    • Providing reports and recommendations to management
    • Developing web based training materials to support performance improvement processes

     

     

    Interested candidates should contact Evelyn Moran on 091 744580 or email your CV in confidence where it will be given immediate attention.

     

    Matrix Recruitment Group is committed to providing a professional service where all CV’s are kept confidential and will not be submitted to any clients without candidate’s knowledge or consent.

    Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7083427

  • 17 May

    Posted by
    Ralph


    Category

    Document Controller

    0

     

     

    Matrix Recruitment is working closely with a company in Mayo in the recruitment of a Performance and Quality Analyst.

     

     

    Essential Criteria:

    • 3rd level Degree
    • Minimum of 3 years post qualification relevant experience
    • Background in Quality advantageous
    • Strong working knowledge of the internet and social media trends
    • Proficiency in Microsoft Office with a particular emphasis on Microsoft Excel
    • Strong research and analytical skills
    • Strong time management and organisation skills

      

    Key Accountabilities:

    The successful candidate will have responsibility for researching and understanding how users interact with global search engines.

    This will involve:

    • Designing, implementing and measuring the results of quality improvement programs.
    • Conducting root cause analysis of performance issues and developing corrective action improvement plans
    • Providing reports and recommendations to management
    • Developing web based training materials to support performance improvement processes

     

     

    Interested candidates should contact Evelyn Moran on 091 744580 or email your CV in confidence where it will be given immediate attention.

     

    Matrix Recruitment Group is committed to providing a professional service where all CV’s are kept confidential and will not be submitted to any clients without candidate’s knowledge or consent.

     

    Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7083416

  • 17 May

    Posted by
    Ralph


    Category

    COMPLIANCE AGENT

    0

    Compliance Agent ( French ) for Busy Dundalk based multinational Client

     

    Successful candidate will ensure customers are in compliance with the compliance policy as defined in Companies Terms of Use.

    Candidate will help ensure that the company implements the appropriate controls and monitoring to satisfy its obligations to the appropriate regulatory authorities.

     

    Candidate will be responsible for the review of customer accounts and applications related to high risk products and features, reports of fraudulent or unfair practices and/or policies and programs.

     

    Candidate will respond to customer inquiries via phone and e-mail in an efficient and effective manner related to dispute questions and perform phone outreach as needed and will be expected to stay current on applicable regulations and utilize independent judgment in the application of those regulations.

     

    Candidate will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.  Additionally, Individuals need to be able to work any shift within a 24 hour period Monday through Sunday.

     

     

    Core Duties include

     

    •             Working assigned queues, emails and service requests, as well as other Compliance related items on a daily basis. Processing queue items in a timely manner including Kana, ATTACK and Norkom queues Maintain professional interaction with PayPal personnel and customers at all times (40%)

    •             Responsible for ensuring customers are in compliance with PayPal Policy as defined in PayPal’s terms of Use (10%)

    •             Responsible for ensuring that PayPal implements the appropriate controls and monitoring to satisfy its obligations to the regulatory authorities and for ensuring that Anti Money Laundering regulations are adhered to and monitor account activity accordingly (10%)

    •             Processing queue items such as KYC, KYB, SAR, PEP, WLM, and Transaction Monitoring in a timely manner as measured against communicated departmental targets (35%)

    •             Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential workflow changes (5%)

     

     

     

     

     

     

     

    Knowledge / Skills Requirements

    • Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
    • Strong written (email) communication utilizing proper grammar and punctuation
    • Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required.
    • Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
    • Ability to learn and adapt to new software technologies
    • Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word, Excel).
    • Basic Knowledge of internal systems and software (Kana, Intranet, Admin Tools, Attack).

    Experience Required

    • 2+ years relevant experience
    • 6 – 12 months experience in one or more of the following areas required: Fraud Investigation, Card Issuing or Merchant Acquiring Credit Card business, Accounting, Finance, Protection Services, Chargeback Processing, or ACH processing.
    • 1+ years experience in a compliance department with a financial institution preferred.

     

    Salary- 23-25,000 P/A

     

    Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7083584

  • 17 May

    Posted by
    Ralph


    Category

    COMPLIANCE AGENT

    0

    Compliance Agent ( Norwegian) for Busy Dundalk based multinational client

     

    Successful candidate will ensure customers are in compliance with the compliance policy as defined in Companies Terms of Use.

    Candidate will help ensure that the company implements the appropriate controls and monitoring to satisfy its obligations to the appropriate regulatory authorities.

     

    Candidate will be responsible for the review of customer accounts and applications related to high risk products and features, reports of fraudulent or unfair practices and/or policies and programs.

     

    Candidate will respond to customer inquiries via phone and e-mail in an efficient and effective manner related to dispute questions and perform phone outreach as needed and will be expected to stay current on applicable regulations and utilize independent judgment in the application of those regulations.

     

    Candidate will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.  Additionally, Individuals need to be able to work any shift within a 24 hour period Monday through Sunday.

     

     

    Core Duties include

     

    •             Working assigned queues, emails and service requests, as well as other Compliance related items on a daily basis. Processing queue items in a timely manner including Kana, ATTACK and Norkom queues Maintain professional interaction with PayPal personnel and customers at all times (40%)

    •             Responsible for ensuring customers are in compliance with PayPal Policy as defined in PayPal’s terms of Use (10%)

    •             Responsible for ensuring that PayPal implements the appropriate controls and monitoring to satisfy its obligations to the regulatory authorities and for ensuring that Anti Money Laundering regulations are adhered to and monitor account activity accordingly (10%)

    •             Processing queue items such as KYC, KYB, SAR, PEP, WLM, and Transaction Monitoring in a timely manner as measured against communicated departmental targets (35%)

    •             Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential workflow changes (5%)

     

     

     

     

     

     

     

    Knowledge / Skills Requirements

    • Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
    • Strong written (email) communication utilizing proper grammar and punctuation
    • Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required.
    • Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
    • Ability to learn and adapt to new software technologies
    • Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word, Excel).
    • Basic Knowledge of internal systems and software (Kana, Intranet, Admin Tools, Attack).

    Experience Required

    • 2+ years relevant experience
    • 6 – 12 months experience in one or more of the following areas required: Fraud Investigation, Card Issuing or Merchant Acquiring Credit Card business, Accounting, Finance, Protection Services, Chargeback Processing, or ACH processing.
    • 1+ years experience in a compliance department with a financial institution preferred.

     

    Salary- 23-25,000 P/A

     

    Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7083587

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