Position Overview
As a Compliance Agent within Financial Services, your primary responsibilities will be ensuring customers are in compliance with the Compliance Policy as defined in the company’s Terms of Use.  You will help to ensure that the company implements the appropriate controls and monitoring to satisfy its obligations to the appropriate regulatory authorities. You will be responsible for the review of customer accounts and applications related to high risk products and features, reports of fraudulent or unfair practices and/or policies and programs. As a Compliance Agent, you will respond to customer inquiries via phone and e-mail in an efficient manner related to dispute questions and perform phone outreach as needed. You will be expected to stay current on applicable regulations and utilize independent judgment in the application of those regulations.

Individuals should be flexible as regards shift-working.

Knowledge / Skills Requirements
Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers (in Norwegian and English)
Strong written (email) communication utilizing proper grammar and punctuation (in Norwegian and English).
Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required.
Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
Ability to learn and adapt to new software technologies
Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word, Excel).

Experience Required
2+ years relevant experience
6 – 12 months experience in one or more of the following areas required: Fraud Investigation, Card Issuing or Merchant Acquiring Credit Card business, Accounting, Finance, Protection Services, Chargeback Processing, or ACH processing.
Experience Preferred
1+ years experience in a compliance department with a financial institution preferred.

Excellent career opportunity!

Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7084440

Position Overview:
As an Agent within Customer Solutions, your primary responsibilities will be assisting customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide customers with accurate answers to their questions in both a quick and helpful manner.  As a frontline representative, you will be the primary point of contact for customers, and as such it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. As an Agent within Customer Solutions you will exhibit strong communication skills, excel at customer interaction, exhibit creativity and skill in delivering practical solutions, and thrive in a collaborative team environment.

Core Duties for this role:
Answer phone calls, emails, and case work from customers and work to resolve customer queries in real time or pass the information to the most relevant department so it can be dealt with appropriately.

Individuals should be flexible as regards shift-working.

Knowledge / Skills Requirements:
Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers (in Dutch and English)
Strong written (email) communication utilizing proper grammar and punctuation (in Dutch and English)
Ability to work independently while making sound business decisions on case information
Well developed sense of urgency and follow through
Ability to multitask multiple systems, screens, and tasks during customer contacts
Time Management and Adherence to schedules
Ability to learn and adapt to new software technologies
Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word, Excel).

Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7084441

Great opportunity to prgress your career within the Financial sector! Located in Dundalk and working for a huge multinational in a multilingual environment. 

Job Duties

1. Basic knowledge of the chargeback process, card scheme regulations and or ACH returns.
2. Application of seller Protection for case completion when appropriate.
3. Effectively identifying problems and issues by performing relevant research using the appropriate tools.
4. Communicate effectively and concisely with merchants.
5. Review accounts with limited access and determine the legitimacy of the account and account holder. 

Key Competencies and Skills:

1. Customer Focus
2. Decision Making
3. Problem Solving
4. Drive for Results
5. Time Management
6. Functional / Technical Skills

Languages Required:

• Swedish
• Norwegian
• Dutch
• French

Get in touch today and send your CV to Aisling at Sigmar Recruitment –

Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7083251

Successful candidate’s responsibilities will be to review  company accounts that have been limited due to what is believed to be potentially fraudulent activity and to determine whether the limitation should be lifted.

Working on both account maintenance and escalation queues and using various applications to assess the legitimacy of the account holder or the transaction.

Candidates are responsible for reviewing documentation, analyzing data, and determining in a timely manner whether the limitation should be removed.

Candidate may need to communicate with customers for additional information and to notify them of decisions. 

An Appeals Agent within Fraud Operations is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.

Candidate will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.  Additionally, Individuals need to be able to work any shift within a 24 hour period Monday through Sunday.

Core Duties

•          Review company accounts and determine the legitimacy of the account and account holder and associated risk. Analyze account history and trends and perform relevant research to effectively identify problems (70%)

•          Contacting account holders in an effort to verify activity and mitigate loss (20%)

•          Continually monitor cases and reports to identify trends and notify management

Knowledge / Skills Requirements

•          Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer (in English)

•          Strong written (email) communication utilizing proper grammar and punctuation (in English)

•          Ability to make discretionary decisions based on research.

•          Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through

•          Ability to learn and adapt to new software technologies

•          Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word, Excel)

•          Basic Knowledge of internal systems software (Kana, Intranet, Admin Tools, Attack).

Experience

•          12+ months customer service experience required

•          Leaving Certificate or equivalent required

 Salary – 23-25,000 P/A

Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7083575

Fraud Operations Agent (Polish)  for busy Dundalk based multinational client.

Successful candidate will be required to work through a number of pre-determined fraud queues, kana email queues, and service requests to determine if recent account activity is of a fraudulent nature (based on fraud indicators).

Candidate will complete investigation using multiple resources including customer contact, contacting banks and credit card issuers, reviewing company activity, company rating, phone matches, IP Search, and various websites, etc. Fraud

Operations Agents are Customer oriented and work to deliver a better understanding of company processes to Customers.

Candidate will educate Customers on how to maintain security and strive for loss prevention for both the company and its Customers.

Candidates are responsible for reviewing documentation, analyzing data, and determining in a timely manner whether to verify the authenticity of transactions and/or activities.

Candidates may also be required to communicate with the customer for additional information and to notify them of decisions.  An Agent within Fraud Operations is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.

Candidate will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.  Additionally, Individuals need to be able to work any shift within a 24 hour period Monday through Sunday.

Core Duties

•          Based on assigned queues, review  accounts and determine the legitimacy of the account and account holder, the associated risk (using fraud indicators), and make sure all appropriate restriction and/or dismissal decisions are made on each account reviewed. (70%)

•          Contact account holders in an effort to verify activity and mitigate loss. (20%)

•          Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity (10%)

Knowledge / Skills Requirements

• Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer (in English).
• Strong written (email) communication utilizing proper grammar and punctuation (in English).
• Ability to make discretionary decisions based on research.
• Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through.
• Ability to learn and adapt to new software technologies.
• Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word, Excel).
• Basic Knowledge of internal systems software (Kana, Intranet, Admin Tools, Attack).

Experience

• 12+ months customer service experience required
• Leaving Certificate or equivalent required

 Salary – 23- 25,000 P/A  

Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7083535

Vendor Management, Customer Operations,

€60k + depending on experience

city 

Role Purpose

Reporting to the Customer Vendor Management Manager, the Vendor Change Lead is responsible for co-ordinating enabling  the client lead change impacting service delivery by key service delivery vendors. This role manages and monitors the integration of the client service and IT changes into the vendor service delivery model, vendor resource planning and related performance management processes. This role will also work closely with the client Vendor Work Management Leads, client Customer Operations teams and other client areas to ensure vendor impacting/dependent changes are implemented efficiently effectively as per client Change Management processes and standards 

Key accountabilities 

1. Act as Vendor Management contact point for assessment by Service Vendors of the client change initiatives
2. Support the client impact assessment of proposed change initiatives for input to the client business case and definition of  implementation approach/plans
3. Manage/co-ordinate planning delivery of client lead changes into Vendor Service Delivery model to the point of service introduction with impacted Vendors
4. Sequencing multiple change initiatives individually and across multiple vendors
5. Support -Vendor change delivery through change lifecycle ensuring adherence to client issue risk management processes and required governance in place/operating effectively
6. Post implementation reviews of implemented changes/projects
7. Ensure client-Vendor cross charging process operates as required for all change initiatives
8. Enable/Support Vendor Change Cost-Benefit tracking reporting 
9. Review/action Vendor resource demand plans

10. Provide Service Vendors with view/understanding of annual client Change Roadmap/Plans

11. Influence/Support client- Vendor Management strategy and implementation of Vendor transition plans and move to targeted Vendor Op Model

Person Specification:

To be successful in this role, the ideal candidate will have worked previously in a similar role in co-ordination / delivery of change; preferably in power utilities or other semi-regulated sector. Good knowledge of call centre operations is essential 

Knowledge, Skills Experience

 Essential

• Previous change / project  management experience is essential
• Ability to co-ordinate diverse activities in order to achieve agreed objectives
• Good understanding of vendor management principles and processes
• Educated to degree level in business administration or comparable professional experience 

Experience

• Experience of working in a regulated market environment
• Excellent planning and organisational skills – project / programme management
• Strong relationship management skills and ability to operate across multiple teams disciplines
• Ability to contribute effectively both tactically and strategically when required
• Effective communicator – excellent verbal and written communication skills with ability to convey messages in a clear and efficient manner
• Personal accountability – ability to take ownership of issues and have a solution driven attitude 

Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7084025

Location: Dublin 15

Hours: 11.00 – 19.30 (Mon – Thurs) 11.00 – 18.30 (Friday) or 07.30 – 16.00 (Mon – Thurs) 07.30 – 15.00 (Friday)

Salary €20,000 – €24,000

Including but not limited to:

• Answering and monitoring of all Helpdesk calls
• Work Planning support
• Process support
• Log all calls in Helpdesk database
• Assist Client co-ordinating Office Moves
• Assist clients in a efficient, courteous and pleasant manner with any query
• Dispatch work to relevant personnel
• Assisting Client and Support partners as required
• Generating CM’s/PPM’s and ensuring prompt closure  
• Liaising directly with clients, account managers and service personnel
• Generate Helpdesk reports
• Liaise with Vendor/Contractor
• General administration duties e.g. faxing, filing etc.

Similar Helpdesk Experience

Third Level Qualification desirable but not essential

Apply Here

Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7085386

Based on our client’s site in Ashbourne as a Customer Services Representative. The successful candidate will work as part of our client’s in-house dedicated customer support team.

Transport/Supply Chain experience would be of benefit.

24K – 26K per annum.

Key Areas of Responsibility:

·         Handle all inbound calls and resolve customer issues and queries

·         Respond to customer queries and information requests in a timely and professional manner

·         Log and prioritise customer calls and problem solving.

·         Liaise with supervisors and contractors as assigned to process customer queries/complaints

·         Ensure follow up with customers

The successful candidate will:

• Have 2/3 years experience in a customer services role
• Have a customer focus with a proven ability to deliver excellent customer service
• Have a confident telephone manner
• Be proficient in the use of Microsoft Office packages. Some experience of CRM systems an advantage.
• Have the ability to build relationship with customers

If you are interested in this position please send you CV to Alan or contact Alan on 087 9448848. 

Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7085387

The key responsibilities of the role are:
- Efficiently managing customer queries and orders
- Management of the customer account
- Processing orders to high standards of quality
- Contributing to process improvements whenever possible

The successful candidate will have preferably one years call centre experience. BA is preferred but not essential.

Sounds like you ? What are you waiting for ?! Send us your CV!

Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7085970

JOB DESCRIPTION AND REQUIREMENTS
This person will be responsible for all phases of the software testing process for Japanese system software products.
A strong interest in IT is essential but full training will be given to the successful candidate if required.
Major Responsibilities

Analysis
• Reviewing and analyzing customer and system requirements
• Providing estimates and planning test strategies for one or more areas of a product
• Developing test scripts in line with software design documentation
• Creating, identifying and sourcing test data required for testing assignments
Testing
• Creating, executing and recording the results of assigned test cases
• Identifying software problems, determining the steps to reproduce them, and resolution.
• Setting up and managing test environments for system tests

Qualifications
The ideal candidate must be educated to a diploma level (or higher), having ideally 1+ year experience in the IT field.
Fluent in Japanese (equivalent JLPT N2 or above)
Excellent problem solving abilities and adaptability to surrounding environment
Ability to work in a team environment
Excellent interpersonal and communication skills
Enthusiasm and willingness to learn
Analytical thinking

Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7085728