Archive for the ‘Customer Service Jobs’ Category

  • 22 May

    Posted by
    Ralph


    Category

    Transaction agent roles Dutch desk

    0

    Responsibilities:

    • Validation and processing of orders for new licences, upgrades and enhancement.
    • Management of system generated invoices including review approval
    • Review of order information and approval of orders for billing
    • Responsible for providing excellent customer service through effective and timely order entry
    • Proactively ensure that the team adheres to the correct processes and procedures when processing transactions.
    • Ensure service level commitments are achieved and exceeded, working with peers, your manager and internal departments to achieve same
    • Ensure complete and accurate order entry into relevant application.
    • Management of all transaction rework in terms of credit notes for all partner accounts.
    • Continuously manage and follow-up on all processing issues by taking pro-active measures to solve each issue individually as well as analysing root causes to remove the issues altogether

     Skills and Experience:

    • A minimum of Leaving Certificate or third level certification is required.
    • Experience of computer applications a requirement, in particular proficient user in Excel.
    • Fluent English and Dutch
    • Excellent interpersonal  and communication skills

    Salary: 24.5K p/a + benefits


    Contact Daniel on 014744537 for more information

    Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7086900

  • 22 May

    Posted by
    Ralph


    Category

    Transaction agent roles Danish desk

    0

    Responsibilities:

    • Validation and processing of orders for new licences, upgrades and enhancement.
    • Management of system generated invoices including review approval
    • Review of order information and approval of orders for billing
    • Responsible for providing excellent customer service through effective and timely order entry
    • Proactively ensure that the team adheres to the correct processes and procedures when processing transactions.
    • Ensure service level commitments are achieved and exceeded, working with peers, your manager and internal departments to achieve same
    • Ensure complete and accurate order entry into relevant application.
    • Management of all transaction rework in terms of credit notes for all partner accounts.
    • Continuously manage and follow-up on all processing issues by taking pro-active measures to solve each issue individually as well as analysing root causes to remove the issues altogether

     Skills and Experience:

    • A minimum of Leaving Certificate or third level certification is required.
    • Experience of computer applications a requirement, in particular proficient user in Excel.
    • Fluent English and Danish
    • Excellent interpersonal  and communication skills

    Salary: 24.5K p/a + benefits


    Contact Daniel on 014744537 for more information

    Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7086899

  • 22 May

    Posted by
    Ralph


    Category

    French and Italian speaking Customer service role

    0

    On behalf of my client I am currently looking for a Customer Service agent with fluent English, French and Italian. 

    Ideal candidates will have:

    – At least 6 months experience in Customer Service / Call centre / Admin environment

    – Excellent English, French and Italian (fluency in all 3 languages is a must)

    – PC Literate

    – Problem solving skills

    Salary on offer is €22887 p/a + benefits

    Location: Dublin 1

    For more information please contact Daniel on 014744537

    Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7085072

  • 22 May

    Posted by
    Ralph


    Category

    Accounts Receivable Administrator

    0

    ACCOUNTS RECEIVABLE ADMINISTRATOR

    DUBLIN

    Airtricity is Ireland’s fastest-growing, greenest and largest independent energy provider, supplying over 820,000 domestic and commercial gas, electricity and home energy services customers in the Republic of Ireland and Northern Ireland. Airtricity is the cheapest supplier of home electricity and dual fuel home energy (gas and electricity) in the Republic of Ireland.

    Airtricity is powered by SSE with renewable energy from the largest wind generation portfolio on the island of Ireland. Over 500MW of renewable energy from 25 wind farms powers Airtricity’s greener electricity supply – including power from Ireland’s largest wind farm, the 84MW Meentycat Wind Farm in Co. Donegal.

    Airtricity is a wholly-owned division of SSE plc, the broadest-based energy utility in the UK, with interests and experience in electricity and gas production, distribution, supply and services. The Top 30 FTSE-listed company has over 11,000MW of electricity generation, distributes electricity to 3.5 million homes and businesses and supplies electricity, gas and related services to around 10 million customers.

    Airtricity are currently seeking to recruit an Accounts Receivable Administrator to join its Accounts Receivable Team.

    Responsibilities:

    • Recording and lodging of all cash receipts, and updating the sales ledger accordingly.
    • Preparation of bank deposits.
    • Reconciliation of accounts.
    • High-volume data-entry.
    • Preparation of month-end reports.
    • Liaising with customer services, billing and commercial department.
    • Dealing with queries to ensure invoices are paid promptly.
    • Any other duties as may be determined by the Credit Manager.

    Candidate Requirements:

    • Significant administration experience.
    • Good knowledge experience working within a customer-focused environment.
    • Excellent communication and organisational skills.
    • High proficiency in Microsoft Excel.
    • Excellent analytical/reconciliation skills.
    • A proven track record in working to tight deadlines.
    • A flexible approach to task management.
    • Organizational skills.
    • Problem-solving skills.
    • Attention to detail and accuracy.

    Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7086909

  • 22 May

    Posted by
    Ralph


    Category

    Registrations Administrator

    0

    Registrations Administrator

    Dublin

     

    Airtricity is Ireland’s third largest and fastest growing energy provider, supplying over 820,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland.

     

    At Airtricity we believe in making energy better. Around 40% of the electricity Airtricity supplies to its customers on an island basis is generated from renewable sources – the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

     

    The generation of the electricity supplied to all Airtricity customers results in 31% less CO2 emissions per MWh than the energy supplied to the average customer on the island of Ireland.

     

    Airtricity is powered by SSE, the third largest generation capacity owner in Ireland with around 1,500MW in operation including 463MW of wind farm capacity – the largest renewable generation capacity on the island.

     

    We are currently seeking to recruit an administrative assistant to work as part of a busy team with responsibility for the change of supplier process within the Registration Department.

     

    Key Responsibilities/Duties

     

    • Data entry of contracts received in from Third Party agencies and sales reps
    • Investigate and  ensure all queries are followed up regarding registrations
    • Assist with weekly reports
    • Working as a team player within the department and company as a whole to assist in the achievement of overall department and company objectives including company core values.
    • Making outbound calls to customers regarding their registration
    • Liaising on a daily basis with third parties
    • Action all emails associated with Registrations within SLA
    • Represent company in a professional and positive manner in all situations
    • Pro-actively identify process improvements and liaise with other members of the team to deliver innovative solutions
    • Ensure targets and deadlines are met.
    • Any other duties as may be determined by the Registrations manager, team lead or authorized deputy.

     

    Candidate Profile

     

    •          Previous administration experience

    •          To have excellent organisation and time prioritization skills

    •          Excellent attention and accuracy to detail

    •          Good knowledge experience working within a customer-focused environment

    •          Excellent interpersonal and communication skills, both phone based and one on one with problem solving ability.

    •          To be results orientated with a process driven approach

    •          An ability to work in a busy office environment

    •          An open and flexible work style and an ability to work under pressure and to deadlines

    •          Ability to respond to challenges in an innovative and persistent manner

    •          Ability to work on own initiative

    •          Confidence in using and reporting from various systems

    •          Knowledge and experience in Microsoft excel and generating reports

    Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7086892

  • 22 May

    Posted by
    Ralph


    Category

    Senior Director, Inside Sales, EMEA

    0

    The Opportunity:

    The ISO Team consists of three strands; Renewals, Partner, and Inside sales across three levels of seniority, across several languages. Reporting to the VP, EMEA Customer Management Centre and Inside Sales, a rare chance is available to lead and manage Symantec’s EMEA Inside Sales Operation based in the CMC.

    The CMC: 
    Symantec’s brand new Customer Management Centre will be the company’s hub of sales activity for the EMEA region. Armed with the latest sales techniques gained through the new Symantec University, a team of highly talented multilingual sales and support staff will identify new opportunities, nurture current accounts and continue to delight customers. 

    Responsibilities

    Business Management
    • Create, implement, measure and review strategic and operational plans to achieve business goals
    • Execute the business sales strategy, building and facilitating customer and partner relationships
    • Develop extensive relationship with key customers and partners, both internal and external
    • Ensure the organization delivers sustainable growth and that Symantec model best reflects opportunity
    • Ensure targets are met and surpassed for market share, revenue, client satisfaction and profitability

    People Management
    • Provide leadership and direction to all members of the Inside Sales family
    • Passionately communicate the Symantec vision and align teams and individuals to achieve goals
    • Drive employee loyalty through Sales Enablement and employee development programmes
    • Identify, develop and promote employees with high potential whilst identifying performance issues 
    • Drive performance reviews and development planning through annual and quarterly reviews meetings

    Resource Management
    • Ensure an appropriate balance of skills across your team to deliver expected results
    • Work collaboratively with other leaders to acquire additional specialist resources where necessary
    • Provide customer escalation management for problem resolution. 
    • Identify and implement best practice policies, process and tools across the CMC

    Why the ISO Team?

    • Chance to join an exciting new adventure for an industry leading organisation 
    • Structured personal career development through the brand new Symantec University
    • Market leading salary with excellent commission structure and relocation assistance where applicable

     

    Desired Skills Experience

    • Proven track recording in leading a pan EMEA Inside Sales organization
    • Inspiring and charismatic executive with solid “C level” connections in the European marketplace
    • Proven ability to generate revenue streams with strong understanding of conducting successful business
    • An energetic Sales Leader and people person
    • Experience in managing Hunter and Farmer teams a must
    • Experience of managing distributed sales, a Channel facing team or a Renewals function desirable
    • Degree educated or business/professional related qualifications desirable
    • Fluent in English and an additional language would be an asset

    Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7086918

  • 22 May

    Posted by
    Ralph


    Category

    Compliance agent with fluent Norwegian

    0

    Compliance agent with fluent Norwegian (and English) urgently sought by multinational company based in County Louth.

    Position Overview
    As a Compliance Agent within Financial Services, your primary responsibilities will be ensuring customers are in compliance with the Compliance Policy as defined in the company’s Terms of Use.  You will help to ensure that the company implements the appropriate controls and monitoring to satisfy its obligations to the appropriate regulatory authorities. You will be responsible for the review of customer accounts and applications related to high risk products and features, reports of fraudulent or unfair practices and/or policies and programs. As a Compliance Agent, you will respond to customer inquiries via phone and e-mail in an efficient manner related to dispute questions and perform phone outreach as needed. You will be expected to stay current on applicable regulations and utilize independent judgment in the application of those regulations.

    Individuals should be flexible as regards shift-working.

    Knowledge / Skills Requirements
    Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers (in Norwegian and English)
    Strong written (email) communication utilizing proper grammar and punctuation (in Norwegian and English).
    Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required.
    Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
    Ability to learn and adapt to new software technologies
    Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word, Excel).

    Experience Required
    2+ years relevant experience
    6 – 12 months experience in one or more of the following areas required: Fraud Investigation, Card Issuing or Merchant Acquiring Credit Card business, Accounting, Finance, Protection Services, Chargeback Processing, or ACH processing.
    Experience Preferred
    1+ years experience in a compliance department with a financial institution preferred.

    Excellent career opportunity!

    Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7084440

  • 22 May

    Posted by
    Ralph


    Category

    Customer Solutions Agents with fluent Dutch

    0

    Customer Solutions Agents with fluent Dutch (and English) urgently sought by multinational company based in Dublin.

    Position Overview:
    As an Agent within Customer Solutions, your primary responsibilities will be assisting customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide customers with accurate answers to their questions in both a quick and helpful manner.  As a frontline representative, you will be the primary point of contact for customers, and as such it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. As an Agent within Customer Solutions you will exhibit strong communication skills, excel at customer interaction, exhibit creativity and skill in delivering practical solutions, and thrive in a collaborative team environment.

    Core Duties for this role:
    Answer phone calls, emails, and case work from customers and work to resolve customer queries in real time or pass the information to the most relevant department so it can be dealt with appropriately.

    Individuals should be flexible as regards shift-working.

     

    Knowledge / Skills Requirements:
    Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers (in Dutch and English)
    Strong written (email) communication utilizing proper grammar and punctuation (in Dutch and English)
    Ability to work independently while making sound business decisions on case information
    Well developed sense of urgency and follow through
    Ability to multitask multiple systems, screens, and tasks during customer contacts
    Time Management and Adherence to schedules
    Ability to learn and adapt to new software technologies
    Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word, Excel).

    Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7084441

  • 22 May

    Posted by
    Ralph


    Category

    Financial Services

    0

    An online payments and financial services company based in Dundalk is looking for Financial Services Agents with languages: Swedish, Norwegian, Dutch, or, French.

    Great opportunity to prgress your career within the Financial sector! Located in Dundalk and working for a huge multinational in a multilingual environment. 

    Job Duties

    1. Basic knowledge of the chargeback process, card scheme regulations and or ACH returns.
    2. Application of seller Protection for case completion when appropriate.
    3. Effectively identifying problems and issues by performing relevant research using the appropriate tools.
    4. Communicate effectively and concisely with merchants.
    5. Review accounts with limited access and determine the legitimacy of the account and account holder. 

    Key Competencies and Skills:

    1. Customer Focus
    2. Decision Making
    3. Problem Solving
    4. Drive for Results
    5. Time Management
    6. Functional / Technical Skills

    Languages Required:

    • Swedish
    • Norwegian
    • Dutch
    • French

    Get in touch today and send your CV to Aisling at Sigmar Recruitment –

    Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7083251

  • 22 May

    Posted by
    Ralph


    Category

    FRAUD OPERATIONS APPEALS AGENT -ITALIAN

    0

    Fraud Operations Appeal Agent (Italian) for busy Dundalk based multinational client.

     

     

    Successful candidate’s responsibilities will be to review  company accounts that have been limited due to what is believed to be potentially fraudulent activity and to determine whether the limitation should be lifted.

     

    Working on both account maintenance and escalation queues and using various applications to assess the legitimacy of the account holder or the transaction.

     

    Candidates are responsible for reviewing documentation, analyzing data, and determining in a timely manner whether the limitation should be removed.

     

    Candidate may need to communicate with customers for additional information and to notify them of decisions. 

     

    An Appeals Agent within Fraud Operations is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.

     

    Candidate will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.  Additionally, Individuals need to be able to work any shift within a 24 hour period Monday through Sunday.

     

    Core Duties

     

    •          Review company accounts and determine the legitimacy of the account and account holder and associated risk. Analyze account history and trends and perform relevant research to effectively identify problems (70%)

     

    •          Contacting account holders in an effort to verify activity and mitigate loss (20%)

     

    •          Continually monitor cases and reports to identify trends and notify management

     

     

    Knowledge / Skills Requirements

     

    •          Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer (in English)

    •          Strong written (email) communication utilizing proper grammar and punctuation (in English)

    •          Ability to make discretionary decisions based on research.

    •          Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through

    •          Ability to learn and adapt to new software technologies

    •          Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word, Excel)

    •          Basic Knowledge of internal systems software (Kana, Intranet, Admin Tools, Attack).

     

    Experience

    •          12+ months customer service experience required

    •          Leaving Certificate or equivalent required

     Salary – 23-25,000 P/A

     

     

     

    Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7083575

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