NATIONAL PEN Bilingual Telesales Agent (Current / Existing Customers)

FANTASTIC OPPORTUNITY TO LIVE AND WORK IN IRELAND

Permanent Full Time Positions, starting now!!!

National Pen, Ireland
At National Pen we strive to be the worldwide leader in providing high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.
With a workforce from over 30 different countries with 12 working languages, we provide a very diverse and multi-cultural environment in which to work with ongoing training to provide you with the tools to be successful.

NATIONAL PEN - Bilingual Telesales Agent (Current / Existing Customers) German, Dutch, Swedish, Danish, Finnish or Norwegian

You will be required to sell a range of National Pen product to existing customers through outbound telephone calling. In doing so, they will provide our customers with a professional and courteous service, whilst establishing long-term customer relationships.

Functions:

• Phoning customers from existing customer database and generating increased sales
• Manage a database of unassigned accounts with associated Sales Revenue and Key Performance targets
• Calling customers from existing mail orders received
• Entering orders on database and upselling live to customers
• Strengthen existing National Pen relationship with its high-value customers
• Participation in product projects when required
• Ensures that customer issues are dealt with in an efficient manner, informing the customer of any new products.
• Verifying the order and customer details on-line
• Any other duties/projects as directed by Senior Management

 Skills/Attributes/Requirements:

• Minimum of 1 year experience in Telesales or Call Center
• Skilled negotiator
• Have the ability to maintain professionalism under pressure
• An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills
• Self-motivated and goal oriented
• Strong customer service and the desire to be successful exceed targets and integrate into a team-based organisation
• Be a good team player
• Fluent in one of the following: German, Dutch, Swedish, Finnish, Norwegian or Danish speaking
• Good English
• Ability to speak European language(s) a bonus