Best Dutch CS Admin Roles Finance Dept 32K Dublin

Tags: Dutch, Holland, Netherlands, Customer, Service, Services, Administration, finance, Dublin, Louth, Meath

A major multinational company is expanding and hiring Dutch Customer Service Representatives and Administrators

The Role:

Receive calls from customers in with respect to queries on existing contracts including items such as mid-term buyout quotes, early terminations, insurance claims, lost/stolen equipment, missing invoices and/or copy documentation.
Work with colleagues within Operations team to coordinate and action responses to these queries in timely and customer friendly manner
Provide excellent service to customers to drive customer satisfaction
Exhibit professionalism and courtesy in all dealings with customers
Develop good understanding of the Infolease system in particular the Customer Service Module
Ensure all new business documentation packages are tracked, checked, booked and funded in line with pre-agreed funding deadlines and in accordance with established policies and procedures.
Liase with sales support team to solve any documentation, credit or pricing limit issues prior to booking transactions
Escalate unresolved issues in good time so as to maintain agreed payment deadlines to vendor partner.
Assist with scanning of all documents in line with agreed processes.
Maintain original files in storage as appropriate and in line with legal requirements.
Maintain customer files as required.
Identify difficult and/or potential problem accounts for reference to the Team Leader and/or Operations Manager for review.

Please Email your Cv to or call 0851563377 for Immediate Interview

Tabs: Dutch Customer services Admin Finance Dublin Meath Louth 32K

Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=6838902