Customer Service Administrator – Dublin
Reporting to the Customer Service Manager, The customer Service Administrator will be customer focussed and will work as part of a team responsible for assisting in achieving its sales budget for defined geographic regions. Minimum 2 years demonstrated experience in a customer service environment You will be fluent in German, French and English, both written and oral
Customer Services Administrator will be responsible for the following:
Responsible for processing all orders received according to the relevant Standard Operating Procedure.
Responsible for effective and efficient communication with our customers.
Attend and participate in weekly Product Scheduling Meetings when necessary.
Setting up and maintaining customer files to include correspondence and invoices.
Maintain pricing files per customer and implementing price increases as directed.
Provide an up-to-date shipping profile per customer to the shipping department.
Responsible for keeping a log of all backorders manufactured .
Provide a support function to the sales department.
Responsible for sending out literature and other general information to customers on request.
Forwarding customer requests to relevant departments and following up.
Assisting and helping reception in their daily duties when requested.
Education and Experience:
Fluent in German, French and English, both written and oral
Additional languages preferable but not essential.
Leaving Certificate – 3rd level qualification while not a necessity will be an advantage
Minimum 2 years demonstrated experience in a customer service environment
Please call Laurentina Kennedy, on 01 2302400 All applications will be held in strict confidence.
RFT Group: Pharmaceutical Division specialise exclusively in the recruitment of scientists, engineers and executives for the pharmaceutical, medical device, supply chain logistics and human resources.
We work in partnership with leading pharmaceutical, biotechnology, medical device, and chemical companies to recruit their key personnel. Our expertise is recruiting engineers, scientists and executives at all levels from graduate to senior director.
Biopharmaceutical jobs Biopharmaceutical jobs in Ireland jobs in Biopharmaceutical Jobs in Leinster jobs in Leinster biopharma jobs, biologics jobs / quality jobs/ quality control in Leinster, Dublin Kildare Wicklow
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