Vendor Change Lead

Vendor Management, Customer Operations,

€60k + depending on experience

city 

Role Purpose

Reporting to the Customer Vendor Management Manager, the Vendor Change Lead is responsible for co-ordinating enabling  the client lead change impacting service delivery by key service delivery vendors. This role manages and monitors the integration of the client service and IT changes into the vendor service delivery model, vendor resource planning and related performance management processes. This role will also work closely with the client Vendor Work Management Leads, client Customer Operations teams and other client areas to ensure vendor impacting/dependent changes are implemented efficiently effectively as per client Change Management processes and standards 

Key accountabilities 

1. Act as Vendor Management contact point for assessment by Service Vendors of the client change initiatives
2. Support the client impact assessment of proposed change initiatives for input to the client business case and definition of  implementation approach/plans
3. Manage/co-ordinate planning delivery of client lead changes into Vendor Service Delivery model to the point of service introduction with impacted Vendors
4. Sequencing multiple change initiatives individually and across multiple vendors
5. Support -Vendor change delivery through change lifecycle ensuring adherence to client issue risk management processes and required governance in place/operating effectively
6. Post implementation reviews of implemented changes/projects
7. Ensure client-Vendor cross charging process operates as required for all change initiatives
8. Enable/Support Vendor Change Cost-Benefit tracking reporting 
9. Review/action Vendor resource demand plans

10. Provide Service Vendors with view/understanding of annual client Change Roadmap/Plans

11. Influence/Support client- Vendor Management strategy and implementation of Vendor transition plans and move to targeted Vendor Op Model

Person Specification:

To be successful in this role, the ideal candidate will have worked previously in a similar role in co-ordination / delivery of change; preferably in power utilities or other semi-regulated sector. Good knowledge of call centre operations is essential 

Knowledge, Skills Experience

 Essential

• Previous change / project  management experience is essential
• Ability to co-ordinate diverse activities in order to achieve agreed objectives
• Good understanding of vendor management principles and processes
• Educated to degree level in business administration or comparable professional experience 

Experience

• Experience of working in a regulated market environment
• Excellent planning and organisational skills – project / programme management
• Strong relationship management skills and ability to operate across multiple teams disciplines
• Ability to contribute effectively both tactically and strategically when required
• Effective communicator – excellent verbal and written communication skills with ability to convey messages in a clear and efficient manner
• Personal accountability – ability to take ownership of issues and have a solution driven attitude 

Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7084025

Facilities Helpdesk /Admin (Maternity Contract)

Location: Dublin 15

Hours: 11.00 – 19.30 (Mon – Thurs) 11.00 – 18.30 (Friday) or 07.30 – 16.00 (Mon – Thurs) 07.30 – 15.00 (Friday)

Salary €20,000 – €24,000

Including but not limited to:

• Answering and monitoring of all Helpdesk calls
• Work Planning support
• Process support
• Log all calls in Helpdesk database
• Assist Client co-ordinating Office Moves
• Assist clients in a efficient, courteous and pleasant manner with any query
• Dispatch work to relevant personnel
• Assisting Client and Support partners as required
• Generating CM’s/PPM’s and ensuring prompt closure  
• Liaising directly with clients, account managers and service personnel
• Generate Helpdesk reports
• Liaise with Vendor/Contractor
• General administration duties e.g. faxing, filing etc.

Similar Helpdesk Experience

Third Level Qualification desirable but not essential

Apply Here

Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7085386

CUSTOMER SERVICES - Supply Chain/Transport - Immediate start – Ashbourne

Based on our client’s site in Ashbourne as a Customer Services Representative. The successful candidate will work as part of our client’s in-house dedicated customer support team.

Transport/Supply Chain experience would be of benefit.

24K – 26K per annum.

Key Areas of Responsibility:

·         Handle all inbound calls and resolve customer issues and queries

·         Respond to customer queries and information requests in a timely and professional manner

·         Log and prioritise customer calls and problem solving.

·         Liaise with supervisors and contractors as assigned to process customer queries/complaints

·         Ensure follow up with customers

The successful candidate will:

• Have 2/3 years experience in a customer services role
• Have a customer focus with a proven ability to deliver excellent customer service
• Have a confident telephone manner
• Be proficient in the use of Microsoft Office packages. Some experience of CRM systems an advantage.
• Have the ability to build relationship with customers

If you are interested in this position please send you CV to Alan or contact Alan on 087 9448848. 

Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7085387

Our client, a global leader in their field , is recruiting for a French and Dutch customer service agent. This is an ideal opportunity to launch your career in Dublin and to work for a large US Multinational company. Working from their recently established European Services Centre in Dublin, you will manage the order process from beginning to the end, be responsible for management of the customer account and ensuring client satisfaction. To be considered for this role, you must have a native level of French AND Dutch.

The key responsibilities of the role are:
- Efficiently managing customer queries and orders
- Management of the customer account
- Processing orders to high standards of quality
- Contributing to process improvements whenever possible

The successful candidate will have preferably one years call centre experience. BA is preferred but not essential.

Sounds like you ? What are you waiting for ?! Send us your CV!

Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7085970

Japanese Speaking Software Tester  -  ソフトウェアテスター（日本語・英語）

JOB DESCRIPTION AND REQUIREMENTS
This person will be responsible for all phases of the software testing process for Japanese system software products.
A strong interest in IT is essential but full training will be given to the successful candidate if required.
Major Responsibilities

Analysis
• Reviewing and analyzing customer and system requirements
• Providing estimates and planning test strategies for one or more areas of a product
• Developing test scripts in line with software design documentation
• Creating, identifying and sourcing test data required for testing assignments
Testing
• Creating, executing and recording the results of assigned test cases
• Identifying software problems, determining the steps to reproduce them, and resolution.
• Setting up and managing test environments for system tests

Qualifications
The ideal candidate must be educated to a diploma level (or higher), having ideally 1+ year experience in the IT field.
Fluent in Japanese (equivalent JLPT N2 or above)
Excellent problem solving abilities and adaptability to surrounding environment
Ability to work in a team environment
Excellent interpersonal and communication skills
Enthusiasm and willingness to learn
Analytical thinking

Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7085728

Our client is now in the position to take on a Customer Service Representative to work in there customer service department handling European customer inquiries.They are looking to recruit a GERMAN speaking customer service rep.

Responsibilities include:

-Responding to customer and employee questions in an efficient and effective manner and
resolving issues/complaints which customers might have regarding company products
-Reporting to Customer service supervisor
-Representing the company in a professional and efficient manner.
-Maintaining knowledge of the company’s facilities, websites, products, promotions policies
and procedures.

Requirements:

-Native language speaker of German
-Fluency in spoken and written English
-Minimum of 2 years experience working in a call center or customer service department
-Excellent customer service and telephone skills

For more information contact Michelle on 093 22668

Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7080388

Job Title: Customer complaints handler
Location: Mayo

My client is Irelands number one provider of medical consumables and equipment within the healthcare industry. Serving hospitals, nursing homes and home cared for customers.

Responsibilities of the role:

-To process and accurately document complaints, review and close off.
- Document complaint related corrections
- Ensure that the necessary documentation is present per the Complaint Handling Procedure
-Review and suggests better processes for implementing complaint handling.
-Understanding and resolving root causes of complaints
-Liaising with engineers, drivers and support staff to find a resolution
-Producing accurate and timely data with a view to reducing complaints

Person skills:

-Previous experience working in an environment were high volume of Customer complaints
-The candidate would need to have good communication (written and verbal) and interpersonal
skills
- Ability to probe with questions for more information
-Quick thinker and used to resolving problems within a face paced environment
-Good computer skills
-Ability to work on their own initiative and on multiples complaints at the one time.
-Show willingness and ability to learn company processes and procedures
- Attention to detail
-Team player.

Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7081535

My Client, a large and multinational Financial Services related company with offices worldwide is looking to recruit a Masters Graduate with written and spoken fluent English plus Spanish to join a busy team.

The company primarily deal with Investors.

The role is a research and resourcing role and this company will encourage you and allow you to grow and progress.

Some of the responsibilities for this role will include:

• Researching company products on behalf of client
• Identifying and sourcing similar products to help company gain more information
• Create and maintain long term existing relationships with clients
• Recruitment Resourcing
• Headhunting
• Client Services
• Reference checking

For this role you need to have:

• Fluent written and spoken English plus Spanish
• A recent University Masters Degree
• Little or no work experience

Please note, this is an Entry Graduate role and less than six months experience is required.

If you are interested in this role and want to hear more, please email me your CV in Word format and I will call you, if suitable, to discuss the company and role further

Article source: http://www.irishjobs.ie/JobDesc.aspx?Id=7077109

107 Lower Baggot Street, Dublin 2

www.principlehr.ie

elina@principlehr.ie